Real-Time Monitoring

Realtime is the ultimate solution to boost productivity

Monitor the waiting queue and see which agents are idle. Listen to calls in real-time and whisper answers to agents who need help, all without leaving your seat.

Funcionalidade

About service

Realtime is a feature to ensure the efficiency of your center by visualizing all queues and IVRs. Only administrators and supervisors have access, but why not make Realtime available on a screen for everyone? This way, it will encourage the emergence of leaders as agents will be more helpful to customers and colleagues, forming a true team.

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