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Get Started.This feature is crucial for ensuring the accuracy of customer service. Administrators or supervisors will have easy access to recordings to monitor the team.
Protect your agents and customers by recording calls. Recordings are stored on 55PBX itself. However, if you already have a cloud service like AWS, you can choose to store recordings there. In this model, you will incur cloud computing service costs but have full control of the information. Recording calls and screens is also a great resource for developing strategies to improve Customer Experience.
What is a virtual PBX?
How does the virtual extension work?
What are the types of PBX?
What's the difference between PBX and VoIP?