Organize customer service

Optimize your central with the 55PBX call queue feature.

Create your own call queue for your team. Regardless of the size of your company, group topics and gather the most suitable agents to handle them in a specific queue. The queue is a conveyor belt to make customer service more objective.

Funcionalidade

About service

Waiting is something no one likes, whether it's for a delivery or even at the supermarket checkout. When it comes to chat or phone support, the situation is the same—having customers in the queue negatively impacts your company. How about changing this scenario? With the 55PBX call queue, you can organize issues and direct them to specialized groups, making support more efficient. If the queue is congested, you can set a wait time limit and redirect the customer to another agent or even a supervisor who can resolve any issues. Through reports, you will understand which sectors are most contacted and need more attention or personnel.

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Frequently Asked Questions

What is a virtual PBX?

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What are the types of PBX?

What's the difference between PBX and VoIP?