55PBX for TeleSales
Equip yourself with the right tools to expand your tele sales channel. With 55PBX, you can sell via phone and chat without major investments. Improve the quality and satisfaction of your customers.
Understanding customer feedback is crucial
Easily create and conduct satisfaction surveys for services, products, or anything else needed at the end of calls. Learn what each customer thinks and improve the weaknesses in your company. Communication is essential to keep the public engaged.
Optimize call time to ensure good results at the point of sale
With Intelligent URA, you can route calls to organize them according to complexity. This way, simple inquiries will be resolved without the need for human contact. Our URA speaks multiple languages and is easy to customize, thanks to our Text to Speech technology.
Ensure customer security with screen and audio recording options
We also offer tools to securely record calls and screens to ensure accurate records. These files can be used to supervise and measure the quality of services. Additionally, agents do not have visibility into confidential customer data during a purchase through 55PBX's tele sales solution, preventing fraud and the sharing of sensitive data.
Provide security in your sales through the Secure URA with PCI Compliance
When shopping online, many customers face insecurity about providing personal information such as credit card numbers, bank accounts, passwords, and other data. Agents also worry about fraud and theft in their sales. 55PBX allows for a comfortable purchase experience, ensuring the trust of consumers and agents. The Secure URA with PCI Compliance collects the necessary data during a purchase without requiring agent access, providing a secure and pleasant experience for everyone. Additionally, customer identity can be verified in the Dynamic URA using PID technology, ensuring your company avoids errors.
Ensure results
Frequently Asked Questions
What is telesales service?
How does the automated telesales process work?