THE SELF-SERVICE SOLUTION
Boost results through Dynamic IVR self-service technology
Self-service is the ideal solution to reduce waiting times. Another option for your customers to get service.
I want a demonstration55PBX’s Dynamic IVR is fully API-driven and offers countless possibilities
You can identify the customer through CTI technology, automatically call the new lead you receive via Agendor, RD Station, or Hubspot, and have the self-service option for customers to resolve simple cases, such as order inquiries or delivery tracking, without the need for an agent.
Take care of your team intelligently
There’s much debate about the future of call centers, and 55PBX offers the self-service solution for these operations. We believe people deserve more than repetitive tasks, and through monitoring, they can grow much more with your company.
Your customer wants autonomy
Did you know that 60.4% of Brazilians prefer self-service? Don’t fall behind—implement the technology in your company quickly, easily, and securely through 55PBX's complete solution.
The features that make a difference for a call center
IVR Bot
Reduced Wait Time
Ready API
PCI Compliance
Technology for phone self-service
How many people do you make available for customers to check the status of their orders or purchase processing? These people have the potential to handle complex issues that require empathy. That’s why the URA Bot can add more quality to your customer service center, reducing wait times, optimizing your customers' time and your team's efficiency.
See how 55PBX can contribute to your company
Plug and Play
55PBX has a ready API for you to configure integration with just a few clicks.
Sales Channel
Make phone sales securely, quickly, and reliably through Secure IVR with PCI Compliance.
Agility
Reduce wait times and allow your customer to have autonomy in checking the status of purchases and orders.
Use case of self-service by 55PBX
With Pandora's global growth came the need to expand its customer service channels. The jewelry company, which became established through e-commerce, now needed to establish its voice via phone to resolve issues more efficiently and empathetically. The challenge was to have telephony integrated with Vtex’s commerce system and implement a helpdesk system to help agents consolidate service requests. 55PBX implemented Dynamic IVR, allowing customers to check order statuses and track deliveries with real-time SLA monitoring based on Vtex data and integrated with Zendesk helpdesk. Following these changes, Pandora's operation achieved a satisfaction score of 8.6 on Reclame Aqui. Every day, the customer experience improves through voice, integration, and self-service.
