55PBX is a multiplatform solution with ready integration for Salesforce, Zendesk, Hubspot, Freshdesk, Vtex, Pipedrive, Movidesk, and much more!
I want a demonstrationIn addition to being a complete platform with voicemail, SMS, video calls, and chat, 55PBX offers numerous seamless integrations. Configurations are done through a visual interface, without the need to modify codes. The PABX integration in 55PBX is focused on OAuth technology, so the user has everything on the same screen, and tickets are created simultaneously with all the service information. Can you imagine qualifying leads by phone? 55PBX integration is perfect for optimizing your team's activities. Get the Enterprise license now to take advantage of all these features!
Speed up services by uniting all information through the PABX integration from 55PBX. This way, your customers won't need to repeat themselves, and your team won't think in repetitive ways. Your agents will have the solution your customers seek at their fingertips. Instead of asking 'How can I help you?', they will say, 'I will solve your problem now.'
Through APIs and integration with Power BI, you will have access to decisive data to know how to improve customer service. Have a customized dashboard on demand to track the metrics that make the most sense for your business.
The Webphone is 55PBX's dialing interface with features for making, receiving, and transferring calls (Premium or Enterprise license). Users can also save contacts, view tickets associated with customers, access chat, and use customized breaks set by the account administrator or supervisor. Additionally, when the user accesses the Webphone, activates and deactivates lunch breaks, and exits the application, four punch-in times will be recorded. This way, through a report, you can analyze your agent's virtual timesheet, even while working from home in a remote setup.
Thinking about what's best for your customer and your team will bring incredible results to improve the customer experience.
Your agents will be much faster and more efficient. They will be much more productive with the Webphone app embedded in your helpdesk system.
Thinking about what's best for your customer and your team will bring incredible results to improve the customer experience.
Do like James Delivery, create an IVR with powerful queues for fast service, and use 55PBX integrated with Salesforce to make better use of opportunities.
Tembici, Itaú's micromobility startup with nearly 1,000 employees across Brazil, Chile, and Argentina, saw surprising results after integrating 55PBX with Zendesk. The first call resolution rate reached 90%, and customer satisfaction among cyclists was 97%.
After implementing the 55PBX integration with the Vtex commerce platform and Zendesk, Pandora's operation achieved a satisfaction score of 8.6 on Reclame Aqui. Every day, customer experience improves through voice and the 55PBX self-service solution.
