THE CUSTOMER EXPERIENCE SOLUTION
Achieve customer satisfaction through Customer Experience tools
Measure the quality of your company's services and implement Customer Experience improvements in your operation.
I want a demonstrationBuild lasting relationships from the first customer contact
Customers want to talk to you. The phone is still the preferred channel across generations. There's some variation between Gen Z, Gen X, and baby boomers, but the preference rate is high: 50% to 70% indicate that it is the preferred channel to reach a company. Even in the era of bots and social media, the phone remains the most common way consumers seek help.
Surprise your customers by transforming your service
Surprise your customers by transforming your service. Many believe that phone automation came to frustrate customers because a robot cannot compare to humanized service, but the truth is quite different. Nowadays, a company with self-service can better manage calls, directing simple issues to IVR and complex ones to real agents, collecting feedback from each interaction, and ensuring greater convenience and security for customers with the help of robots that retrieve feedback directly from the cloud to transform the customer experience.
Do the best for your customer
55PBX has numerous APIs that facilitate sales and service quality for your customers. You don't want to fall behind, do you? Get the full 55PBX solution and revolutionize your customer service with us.
The features that make a difference for a call center
Call Recording and Transcription
Secure IVR with Compliance
Ready API
CCaaS Solution
Promote successful experiences by integrating your call center
Through our integrations, you can improve customer service and satisfaction. 55PBX offers various APIs to fetch user data, create tickets, contact lists in the Dialer, use chat, and much more! We have the Zendesk integration, offering the best customer experiences, used by companies worldwide. With this integration, you can be Omnichannel, as the Dynamic IVR developed based on Zendesk data will allow your call center to know the customer's service history.
See how 55PBX can contribute to your company
Sales Channel
Make phone sales efficiently and quickly with the help of Secure IVR with PCI Compliance. Ensure your customers' purchases and data security, and conduct satisfaction surveys to assess your service.
Recording and Speech to Text
Record calls and transcribe audio into text to retain important information, allowing you to search for specific words, such as 'Procon', to resolve issues before the customer becomes more upset.
Optimize Demands
Reduce waiting times with the IVR Bot, create service queues to direct calls to specific agents, and give your customer autonomy to check the status of orders and services without worries.
Use case of customer experience by 55PBX
Adobe is a globally known and respected software company for creatives and digital marketing solutions. It had decentralized customer service and was not achieving the desired high-quality standards in Latin America. As a result, it was losing sales due to a lack of monitoring and tools integrated with the company's other systems. We unified customer service for 12 Latin American countries at the BCR CX call center in São Paulo, with a dedicated number and IVR for each country, but with all queues consolidated in a dashboard for real-time monitoring of all agents' calls and waiting queues. We also implemented OAuth integration with the Zendesk helpdesk. This allowed us to build a powerful team, speaking both Brazilian Portuguese and Spanish, while maintaining the same high standard of service. Today, Adobe Brazil continues to break sales records compared to other countries, proving how productivity and Customer Experience make a difference.
