AUTOMATION WITH 55PBX
55PBX is an automation specialist
Automation ensures that your call center is always available. Business telephony has evolved, now with more technology and within your reach.
I want a demonstrationDynamic IVR fully focused on API First
55PBX focuses on providing the best CCaaS (Contact Center as a Service) solutions to ensure that small, medium, and large companies have cutting-edge technology in an accessible way, without significant infrastructure investments. We automate phone line processes through a cloud PABX solution, with a quick setup so you have the autonomy to manage your account.
How is all this possible at an affordable price?
Yes, through CTI (Computer Telephone Integration) technology, customer data will be enabled for the agent to proceed with the service securely.
Is it possible to identify the customer with this solution?
Yes, through CTI (Computer Telephone Integration) technology, customer data will be enabled for the agent to proceed with the service securely.
The features that make a difference for a call center
Voicemail
Text to speech
SMS
API Rest
Show how your company is ready to provide excellent service
Through PID (Personal Identifiers) technology of the Dynamic IVR, the customer will make their request through the electronic service. They can, for example, request a password change for their credit card or internet banking account. This way, there is no need for interaction with an agent or exposure or sharing of such important and personal data.
See how 55PBX can contribute to your company
Dynamic menu
Create your own IVR and define actions for each menu.
Automatic feedback
Automatically return requested information.
Self-service
Provide an intelligent self-service structure.
Use case of automation by 55PBX
AcessoCard is a prepaid credit card company responsible for 20% of the sector's market share. They needed to transform their processes to generate savings through service quality and mitigate errors. To achieve these goals, we implemented a process automation system with API integration connected to the core of Acesso's system and a customized IVR for electronic service, allowing the customer to modify audio actions, menu sequences, and function definitions. Our platform retained 88.55% of interactions, a record achieved 8 months after implementation. In other words, all these customers preferred self-service, demonstrating how this technology perfectly suits this business.
